Are you interested in becoming a more effective communicator at work? Do you sometimes feel your message gets lost or misinterpreted?
Employees waste nearly 15 percent of their time at work due to inefficient communications. That’s an opportunity to make some effective changes.
Improving workplace communication requires knowing what not to do. Here are some common workplace communication mistakes and suggestions on how to avoid them.
1. Sending Unclear Messages
When you know what you want to say, it’s easier to send a message in a straightforward manner. Know your objective before you meet. Be concise. Deliver the news in a way that suits your industry and the culture of your workplace.
Use a style tailored to your team. Your clerical staff is different from your mechanics, and your delivery should reflect that.
Repeat the essential parts of your message. Check for active listening by asking for feedback.
2. Failing to Communicate With Employees
Employees are more likely to trust an employer who keeps them in the loop. When an employer takes the time to share a company strategy or their reason for a decision, morale improves.
Use team collaboration tools to track work and provide updates to streamline operations. It’s not necessary to have frequent in-person meetings when employees understand their responsibilities.
3. Hoarding Decision Making Power
Informed employees are more likely to feel connected to the company, and they will be more motivated to serve your customers well.
When you give them the ability to make customer service decisions, they will feel empowered. Regular team meetings can provide meaningful feedback about problems they see on the front lines.
4. Not Providing Communication Tools
It’s common to use online workplace communication tools for daily operations, but it’s still important to have some face-to-face meetings with your team. In-person communication creates collaboration and allows employees to provide input.
Specialized workplace communication tools can be essential for remote workers in the field. Radios can support communication between workers and coordinate their work.
A maintenance agreement can ensure that equipment is regularly maintained so it’s available when needed. Discover more on maintenance agreements here.
5. Talking More Than Listening
Active listening is when you make an effort to understand what the other person is trying to tell you. When you spend too much time rambling on about nothing, it’s unprofessional and dilutes the message you are trying to communicate.
If you ask for feedback, allow the other person enough time to state their point of view clearly. Take notes and ask questions if you feel the need to clarify.
Don’t be negative or dismissive, even if you disagree. Keep an open mind when it comes to other opinions. Be approachable and show your willingness to consider another perspective.
Avoid Workplace Communication Mistakes
When you are aware of the workplace communication mistakes that can occur, you’re more likely to avoid them. Open communication is essential to help your business thrive.
Did you find this article helpful? If so, be sure to use the simple search feature to check out more proactive strategies to improve communication.